Notice of Privacy



The legitimate, controlled and informed treatment of your Personal Data is of vital importance to achieve the corporate objectives of Sweet Lab, SA de CV, through all business areas, reiterating our commitment to your privacy and the right to informational self-determination, Therefore, in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Individuals, its regulations and guidelines (together, the "Law"), we make our PRIVACY NOTICE available to you.

This Privacy Notice will apply to all products, services, and/or websites provided by Sweet Lab, SA de CV, who may publish new specific Privacy Notices or updates and for which consent may or may not be required. expressly from the owner of the Personal Data (the "Owner"), however through the website (the "Web") updates to the Privacy Notice will be published from time to time.


The person responsible for the processing of Personal Data is Sweet Lab, SA de CV, a company incorporated in accordance with the laws of the Mexican Republic, with address located at Zacatecas 184, Col. Roma, 06700, Mexico City.

For any information about this Privacy Notice, or for the exercise of any of your rights derived from your Personal Data, from this Privacy Notice or from the applicable law, including without limitation your rights of access, rectification, cancellation and opposition (the “ARCO Rights”), please contact our Privacy Department, via email , from 9:00 a.m. to 6:00 p.m.



To carry out the purposes described in this Privacy Notice, Sweet Lab, SA de CV, based on the legal or non-legal relationship that exists with the Owner, may collect and, where appropriate, process Personal Data, among which, including but not limited to, are: (i) Full name, (ii) Date of birth, (iii) Address, (iv) Email, (v) Social media accounts, (vi) Telephone number(s) contact, mobile, work, individual, (vii) Federal Taxpayer Registry (RFC), (viii) IP address, (ix) URL information, (x) Cookies, (xi) Web Beacons, (xii) Information on the Owner's attorneys, (xiii) Bylaws, (iv) Incorporation Data, among others.


The Personal Data that we collect from the Owner is necessary for the fulfillment of the obligations, the relationship and/or the provision of services that exists or could exist between the Owner and Sweet Lab, SA de CV, who uses, stores, transmits or transfers to the extent that the Law allows it, to comply with the obligations derived from the legal or non-legal relationship that exists or will exist with the Holder.

Likewise, we inform you that the facilities and branches of Sweet Lab, SA de CV have a video surveillance system, therefore, they may be obtained through our security cameras, images and audio of the Owner of the Personal Data, for purposes identification, control and security of users, suppliers and personnel of Sweet Lab, SA de CV

Below, we list, including but not limited to, the purposes for which we will process your Personal Data: (i) Identification, (ii) Contact, (iii) Location, (iv) Compliance with contractual obligations, (v) Improvements in the service, (vi) Collection, (vii) Billing, (viii) Send information or messages about new products and/or services, (ix) Respond to your request for information or products and services, (x) Respond to any complaint, question or comment, (xi) Create databases for statistical purposes, research and development of new products or services, (xii) Send to third party providers of complementary services and/or products that the Owner requires, and/or (xiii) Send notifications of changes to this Privacy Notice.


As part of the operations of the business and in order to comply with the purposes described, Sweet Lab, SA de CV may share with national or foreign third parties, some or all of your Personal Data, with the prior consent or direct instruction of the Holder, where, in the first case Sweet Lab, SA de CV, and in the second the Owner himself, will ensure that the third party complies with the Law

Sweet Lab, SA de CV reserves the right to share your Personal Data with administrative, judicial or governmental authorities of any kind in the United Mexican States that are competent and duly empowered to legally require such Personal Data.

Sweet Lab, SA de CV, may transfer your Personal Data to advisors and collection service providers, accounting services and parent companies, affiliates or subsidiaries of Sweet Lab, SA de CV, external professional advisors; and other providers that offer services, technical support, information technology and, in general, any third party acting as manager on behalf of Sweet Lab, SA de CV that require knowledge of the Personal Data to comply with legal requirements and In any case, Sweet Lab, SA de CV will only transfer your Personal Data to third parties under the terms provided by Law.


Sweet Lab, SA de CV, will implement the security, technical, administrative and physical measures necessary to ensure the integrity of your Personal Data and prevent its damage, loss, alteration, destruction or unauthorized use, access or treatment.

Only authorized Sweet Lab, SA de CV personnel, who have complied with and observed the corresponding confidentiality requirements, may participate in the processing of your Personal Data. Authorized personnel are prohibited from allowing access by unauthorized persons and from using your Personal Data for purposes other than those established in this Privacy Notice. The obligation of confidentiality of the people who participate in the processing of your Personal Data subsists even after the relationship with Sweet Lab, SA de CV has ended.



Sweet Lab, SA de CV, may keep your Personal Data in its databases located in the United States of Mexico or abroad without any limitation, in the understanding that reasonable commercial technology and security policies and standards have been implemented to protect the information that has been provided to us.


Sweet Lab, SA de CV reserves the right to modify the terms and conditions of this Privacy Notice, in which case the modification will be notified through the means of communication that Sweet Lab, SA de CV deems most appropriate for this purpose, being able to be through email, notices in the media, direct communication, and/or an announcement on our website or in our branches.

Sweet Lab, SA de CV, as well as the Holder, acknowledge that this Privacy Notice is of unlimited validity. However, Sweet Lab, SA de CV, will keep this Privacy Notice updated.

Alterations or modifications to this Privacy Notice will become effective immediately after its publication on the Web.

Once the modifications have been made, it will be presumed that the Owner who continues to use the Web, request its services, or carry out the acts that gave rise to their relationship with Sweet Lab, SA de CV, will have full knowledge, will have read and consented to the Notice of Renovated privacy.

The Holder expresses and consents to this Privacy Notice, in accordance with the Law, not opposing the Privacy Notice.



Similarly, the Owner may request access to their Personal Data, rectify, cancel, oppose, limit their use or disclosure or revoke their consent, in terms of the Law (the "Request"). To exercise these rights, the Holder must contact the Privacy Department, by email or at the address that appears above in our contact information.

In terms of the applicable law, any request to exercise the aforementioned ARCO rights must indicate the following essential requirements to respond to the Request:

  1. Name and address.
  2. The documents that prove your identity or, where appropriate, the legal representation of the person making the request on your behalf.
  3. The clear and precise description of the Personal Data that you wish to access or that you wish to rectify, cancel or oppose and any other element that facilitates the location of your Personal Data.
  4. Any other requirement established by law.

At any time, the Holder may request that the sending of messages or commercial notices and information about new products be suspended or canceled through our Privacy Department.

In case of requesting the rectification of Personal Data, you must also indicate the modifications to be made and provide the documentation that supports your request.

The response to your Request will be communicated to you within a period of 10 (ten) business days, counted from the date on which the Request was received, and may be extended up to 5 (five) more days in those cases in which this is the case. established by law; so that if appropriate, the necessary measures are carried out to comply with your Request, which will be carried out within 15 (fifteen) business days following the date on which the Holder is notified of the response to his request. Request.

The Owner of the Personal Data must cover the shipping costs or the cost of reproduction in copies or other formats of the information required by the Owner in the Request, prior to its issuance or shipment.

When the Personal Data is no longer necessary for the fulfillment of the purposes set forth in this Privacy Notice and the applicable legal provisions, they must be canceled, blocked and deleted by the Ministry of Law.

The Request will not be valid due to the omission of what is indicated above.

In the event that the Owner has requested the right to Oppose the processing of Personal Data Sweet Lab, SA de CV, will consider the following:

  1. That there is legitimate cause and the specific situation so requires, which must justify that even if the treatment is lawful, it must cease to prevent its persistence from causing harm to the Holder.
  2. That requires you to express your opposition to the processing of your Personal Data so that the processing is not carried out for specific purposes.
  3. That the treatment is not necessary for compliance with a legal obligation imposed on Sweet Lab, SA de CV

In case you have exercised the right to Oppose the processing of your Personal Data, Sweet Lab, SA de CV, will send the Personal Data to an Exclusion List in accordance with the Law (the “List”).


Once the Personal Data has been cancelled, Sweet Lab, SA de CV, will keep the Holder's Personal Data for one more month, for clarification purposes and preparation for deletion. Once this period has expired, they will definitively block the Owner's Personal Data, not having the opportunity to locate or contact the Owner again.

If the Holder were to carry out another act with Sweet Lab, SA de CV, he must initiate it as if the relationship had never existed.

The Personal Data that have fulfilled their purposes, but that cannot be canceled and/or deleted by ministry of law or by the existing contractual relationship, will be blocked from the purposes to which they were submitted, until it can be deleted. During said period, Personal Data may not be processed beyond conservation and protection.


The consent may be revoked at any time without being attributed retroactive effects.

To revoke the consent, the Owner must send a written Request to the email, complying with the requirements indicated in section I. above.


This Privacy Notice, the treatment of your Personal Data and/or all related documents are governed by the Law and the other laws and regulations of the United Mexican States.

The acceptance of this Privacy Notice or the simple continuation in the Request for services once this Privacy Notice has been published and made available implies an express acceptance by the Owner of the terms of the same and its express submission to the competent courts of Mexico City, for any controversy or claim derived from this Privacy Notice.

I declare that I have read and understand this Privacy Notice and I grant my consent, when necessary, for the processing of my Personal Data under the terms of this Privacy Notice. I confirm that I have informed the people of whom I have provided Personal Data, about the treatment that will be made of their Personal Data.

Last updated April 1, 2016